About Kereby

Who we are

We are a full-service property management company that owns and manages approximately 2,300 residential units and around 500 commercial leases in Copenhagen. With approximately 100 dedicated employees, we work every day to create the best conditions for a strong collaboration with both our residents and commercial clients.

Our organisation has most resources in-house, and our employees are spread across departments such as Project Management, Facility Management, Service Centre, Administration, Design, Lettings, Analysis, Accounting, Marketing, ESG, IT, and Asset Management.

This structured setup and efficient collaboration across departments enable us to handle daily tasks, internal and external communication, construction projects, renovations, relocation processes, and more swiftly and professionally.

What we offer

We provide homes for all phases of life, as well as commercial leases that create a strong foundation for businesses and enrich the local community. Our rental properties are as diverse as Copenhagen itself – varying in size and price but all sharing excellent locations, both in the city centre and the surrounding districts.

We prioritise efficient management and reliable service to ensure a positive experience for all our tenants. Our goal is to offer accessible service and clear communication, with minimal waiting times and efficient handling of enquiries.

What we do

We maintain, renovate, and develop the properties we own and manage to ensure that Kereby can offer attractive homes and commercial spaces—both now and in the future. Many of our buildings have stood for over 100 years, requiring a dedicated effort to ensure proper upkeep. With respect for the character and architectural value of each property, we create modern living and working environments that align with the evolving needs of society.

Our long-term investments in improvements, renovations, and maintenance not only enhance the quality of our residential and commercial properties but also contribute to the local community by creating jobs and driving economic growth.

Since 2019, we have invested 1.4 billion DKK in renovating and maintaining our property portfolio.

Rather than acquiring new properties, we have chosen to focus on improving and optimising the buildings we already own while strengthening professionalism and accountability in our internal processes.

Our renovation projects include roofs, façades, bathrooms, kitchens, attic conversions, insulation, and much more. The goal is to enhance living conditions for our tenants and ensure that our properties remain modern and of a high standard for years to come.

We actively take environmental, social, and community responsibility. This includes launching initiatives such as our Service Centre, annual tenant satisfaction surveys, and dedicated efforts to reduce electricity, water, and heat consumption. Additionally, we support charitable organisations such as Velkommen Hjem, 5 Skoler and Bydelsmødre

What we wish for

Our ambition is to run a well-functioning property management company based on values such as respect, responsibility, and professionalism. Our clients include both residents and commercial tenants within a property portfolio of classic buildings in Copenhagen, each with over 100 years of history and characterised by a high level of service.

We are committed to ensuring that our customers can live and work in safe and well-functioning environments. Therefore, we strive to always offer modern, attractive, and long-lasting homes that meet contemporary standards. At the same time, our commercial leases must meet tenants’ needs and provide a foundation for long-term, positive collaboration.

We wish to actively contribute to the Copenhagen cityscape and local community. We do this by continuously maintaining and renovating our properties, optimising energy efficiency, and ensuring that the façades remain presentable. In addition, we work effectively to quickly re-let vacant commercial spaces to clients who support a vibrant local environment with dynamic businesses and stores.

Kereby Management

Kenneth Ohlendorff

COO

Lars Pærregaard

CEO

Ole Markussen

CFO

Service and communication goals

Reliable and accessible communication

If you have any questions or need assistance from Kereby, you can always get in touch with us. Whether you require a janitor, a contractor, or have an urgent issue, you can contact us 24/7 on +45 39 45 62 00 or via email at servicecenter@kereby.dk.

Our office hours are Monday to Thursday from 9:00 to 15:00 and Friday from 9:00 to 14:00. During these hours, you can reach your administrator or the Service Centre. However, if you experience an emergency, such as a burst pipe or a broken window, you can contact us at any time on +45 39 45 62 00.

At Kereby, we understand that your time is valuable, and we strive to ensure you do not have to wait long to get the assistance you need. We are continuously working to improve our service, and at present, the average waiting time when calling the Service Centre is 32 seconds.

We have implemented a more structured system based around our Service Centre. The telephone system provides us with real-time data on unanswered calls, redirected calls, and average queue times. We use this information to uphold our service standards and to optimise staffing levels at the Service Centre, ensuring your enquiry is handled as efficiently as possible.

Clear and efficient communication

We ensure that all relevant information about our properties and local areas is communicated clearly and in a timely manner to all residents via digital post.

We aim to make all our written communication clear and easy to understand.

When can you expect information about renovation projects?

Before starting a major renovation project that, for example, requires scaffolding to be in place for an extended period, we will always invite the residents’ representative and/or tenants in the building to a meeting in advance. At this meeting, we will present the project and address any questions. A summary of the meeting will then be sent via digital post.

During a major project, we will provide updates if there are significant changes or delays. Any questions about the project can be sent to servicecenter@kereby.dk.

If we are carrying out extensive renovations on specific rental units in the property, all residents in the stairwell will receive an information letter via digital post. The extent of the communication will depend on how many units are being renovated. These letters will include a brief overview of the project and contact details for servicecenter@kereby.dk, where you can send any questions. If we require access to your flat, you will receive advance notice in good time.

When will you not receive prior notification?

There may be situations where we do not send notifications, for instance, when a tenant moves out and we need to prepare the flat for the next occupant, or if a tradesperson needs to enter the building for routine maintenance. This could include fixing defects when a new tenant moves in or responding to an urgent water damage issue in another flat.

If you notice tradespeople entering the building and would like to know more about what is happening, you are always welcome to contact us at servicecenter@kereby.dk.

If we do not yet have your email address or permission to send you letters via e-Boks, we encourage you to contact your property administrator at info@kereby.dk to ensure you receive timely information from your landlord. Please note that letters sent by regular post may take up to 14 days to arrive.

Our history

In 2019, Kereby adopted its name, signalling a new strategic direction with a focus on higher service quality and closer collaboration with tenants and the local community. The name change was accompanied by a new management team consisting of CEO Lars Pærregaard, COO Kenneth Ohlendorff, and CFO Ole Markussen.

Since then, we have worked determinedly to build a strong organisation and a culture based on our core values: Respect, Responsibility, and Professionalism. The new management team, along with a dedicated staff of experienced professionals from the property industry, has been the driving force behind our development.

We took over a portfolio that was previously divided among 63 different property owners, meaning that standards for living conditions and service were highly variable. As a result, there was a significant amount of work ahead of us to build structure and service – both for the properties and for our residents and commercial tenants.

Since then, we have made great progress:

In 2020, we introduced our first annual tenant satisfaction survey, and in subsequent years, we added two additional action-based surveys. These surveys revealed a need to improve communication with our tenants regarding renovation projects in the buildings. Since then, we have worked purposefully to strengthen this dialogue, resulting in a significant increase in our NPS by more than 50 points from 2020 to 2024.
In 2021, we published our first ESG report, where we clearly presented our responsible approach to the environment, society, and governance.
In 2022, we established a dedicated customer service centre and a 24-hour service hotline to strengthen communication with tenants and ensure quick and professional handling of inquiries.
In 2024, we launched a satisfaction survey for commercial tenants and increased our focus on this group. Our goal is to offer more tailored commercial spaces and create long-term partnerships that both enhance the value of the properties and contribute positively to the local community.

Contact us

If you have any questions regarding residential leases, commercial leases, or anything else, please feel free to contact us.

Servicecentre