Kereby in brief

What we wish for

Kereby is focussed on delivering the highest quality service and operations for our tenants and local communities over the long-term. Copenhagen is the center of our work and investments, and we recognise the responsibility we have in contributing to the positive development of the city. Our top priority is providing responsive and professional management through a strong organisation, while bringing new high-quality, environmentally sustainable units to the market and supporting local communities.

Kereby is investing significant long-term capital into units, contributing to local economic growth and creating jobs.

Over the past decade alone, the population of Copenhagen has grown by almost 20 percent, while the supply of housing has only increased by about 8 percent. By creating new homes in, until now, unused areas, we are helping address the supply demand imbalance in Copenhagen in so far as we can.

Who we are

Kereby has a team of approximately 100 people based in Copenhagen, who strive every day to deliver the best service for our tenants and partners. In 2019, Kereby appointed a new management team of experienced professionals from across the Danish real estate industry, who are working hard to build an organization and culture based on the following values:

Respect
Accountability
Professionalism

What we offer

With approximately 2,300 homes (approximately 0.5 percent of Copenhagen’s rental housing stock) and 500 commercial leases, we offer a wide range of tenancies to meet our customers’ different requirements. Our goal is for Kereby to offer modern, attractive and sustainable housing and tenancies that meet today’s standards and our tenants’ expectations, whilst ensuring we preserve the unique cultural heritage of Copenhagen’s traditional housing stock.

What we do

We maintain, renovate and develop the properties we own and manage to the highest standard. We want to ensure that Kereby – now and in the future – can offer attractive housing and tenancies to our tenants and create places and homes where they want to live. In 2019, we have invested approximately half a billion DKK to renovate homes and look forward to building on this.

Our principles

Tenants First

Our new Danish leadership team, built from experts within the Danish housing sector, is united in its commitment to significantly improve service for our tenants. We are focussed on building a strong organisation that will be able to own and operate the properties forever and support our tenants in a respectful, responsible and professional way.

Respecting our tenants and their rights

All leases in Denmark are indefinite for the tenant. We always abide by this regulation and all laws. The Danish Rental Act protects existing tenants against high rent increases.

Investing in high quality housing for our tenants

We have already invested more a half billion DKK to renovate homes and make our buildings more environmentally sustainable, bringing new life into our properties, most of which are over 100 years old, as well as creating new units in previously unused spaces.

Preserving the city’s old housing stock

We renovate units only when tenants leave the unit or ask us to carry out changes. Certain renovations outside units are carried out without any impact on rents, including cleaning or renovating a façade, improving stair-ways or courtyards or making changes to basements or shared laundry-rooms.

Sustaining employment & supporting diversity

We employ around 100 people in Copenhagen directly and indirectly employ several hundred contractors who work across our portfolio.

Making a positive impact in our communities

Some of our projects bring about positive change to the areas we operate.

Kereby’s service- and communications goals

Good and accessible service
You can always get in touch with us. The office’s opening hours are Monday-Thursday at 09.00-15.00 and Friday at 09.00-14.00. During that time, you can contact your administrator or the Servicecenter.
The phone number for our reception, where you must call to reach your administrator, and our Servicecenter is: 39 45 62 00. E-mail to our Servicecenter is: servicecenter@kereby.dk
If you are in an emergency where you have discovered e.g., a leaking pipe, or a broken window, you can contact us at any time on 39 45 62 00.
In Kereby, it is important to us that you do not have to spend a long time getting through to an employee. At present, the average waiting time for calls to our Servicecenter is 32 seconds.
Based on our Servicecenter we have introduced a more structured service system. The Servicecenter’ s telephone system gives us information about missed calls, diverted calls and the average time in line. We use this information to ensure that we can live up to our service level. At the same time, it is an important tool we can use to see how we can manage our Servicecenter, so that your inquiry is processed in the best possible way.

Information screens
We have installed electronic information screens in all stairwells on with which we provide all relevant information to the tenants – e.g., temporarily closed for the water or an upcoming renovation project of an apartment.
On the screens, tenants in each stairwell can inform and write messages to each other – e.g., about an upcoming party –and send inquiries directly to us, which are subsequently forwarded to the right people in Kereby. Contact details to our Servicecenter are also on the screens.

Clear and timely communication
We inform and communicate to all our tenants either via letter, email, or the info screens in the stairwell to ensure that all relevant information to the tenant about personal tenancies or about the properties is communicated clearly and in a timely manner to all our residents.
We strive to ensure that all our letters are written in a clear and intelligible language.

When can you expect information when we renovate?
Before starting a larger renovation project – e.g., construction of penthouse apartments – that requires scaffolding for a longer period of time, we will always invite either the tenant chairman or all residents to an information meeting.
At the meeting, the project will be presented and questions from tenants will be answered. Subsequently, we will send a summary from the meeting to all the tenants in the property.
Over the course of the project, we will keep you informed if the project significantly changes or is delayed. Any questions about the project can be sent to projekt@kereby.dk.

Every time we need to renovate an apartment in a property, we will inform via the info screens.

The information on the info screen will include brief information about the project, start and end date, and the contact email projekt@kereby.dk, where you can ask questions about the project. If we need access to your apartment, you will receive a notification letter in a timely manner.

When we need to make minor renovations in individual lease units, which are not expected to cause significant noise, we will inform all residents via the info screen in the stairwell.

When will you not be informed?
There will also be situations where we do not inform you and your neighbours if a craftsman needs to enter the property, and there may be several reasons for this. For example, there may be minor errors and deficiencies that a craftsman must correct when a new tenant moves into the property. It could also be that a tenant has suffered an acute water damage that a plumber needs to deal with.
If you have seen some craftsmen enter the stairwell, and would like to know what is happening, you are always welcome to contact us at projekt@kereby.dk.

Get in touch

We encourage our tenants to get in touch if they have concerns or questions. Please contact us at
servicecenter@kereby.dk