|
|
News from Kereby 2025
Small insights into everyday life in and around the properties
Dear Residents
As the year draws to a close, it provides a good opportunity to reflect on some of the activities and developments that have shaped the properties over the past year. Daily operations, planned initiatives, and new activities in the local areas have all been part of the ongoing work to support well-functioning living environments.
The properties are in constant development, and the work spans a wide range of areas—from visible improvements to efforts taking place more quietly behind the scenes. What they all have in common is their purpose: to contribute to a stable, safe, and well-functioning everyday life for residents.
With this newsletter, we aim to provide an overview of what is currently taking place—from cleaning and heating to technical installations, ongoing projects, and updates from the local area. The content covers a broad range of topics, all rooted in the continuous efforts to maintain well-kept properties and create good living conditions.
This newsletter serves as a supplement to the notices and updates you receive in connection with specific works, offering a broader insight into the activities taking place throughout the year—both those that have been a focus this year and those that will continue into the new one.
Thank you for the past year. We wish you a Merry Christmas and a very Happy New Year, and we look forward to sharing further updates with you in the year ahead.
|
|
|
|
|
|
|
Daily operations in the properties
What keeps everyday life running smoothly
Everyday life in the properties consists of many tasks that are not always visible, yet play an important role in ensuring that everything functions smoothly on a day-to-day basis. These include routine checks, ongoing adjustments, and maintenance, which together help support a stable and secure living environment for residents.
A key part of this work is ensuring that shared areas and technical installations function as they should. Some tasks are handled immediately, while others are planned and carried out over time, depending on the needs of the individual properties and areas.
To maintain a clear overview, tasks are registered and allocated digitally, making it transparent what needs to be done and when. Caretakers use electric bicycles in their daily work, making it easier to move efficiently between properties and be present where needed. At the same time, service providers continuously inform us when recurring tasks—such as stairwell cleaning—are carried out. This supports better coordination, ensures a coherent effort, and allows visits to be planned in a way that minimises disruption for residents as much as possible.
These are some of the workflows and methods that contribute to stable and smooth day-to-day operations—and to ensuring that the properties function as intended.
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
“In our day-to-day operations, we continuously work to optimise how we operate through workflows and tools that ensure stable operations while supporting a more sustainable everyday environment. New methods help us minimise resource consumption and maintain a high level of operational reliability.”
Gulbahar Khan, Head of Operations
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Facility Maintenance Technicians behind everyday operations
Everyday presence
Facility Maintenance Technicians play an important role in everyday life across the properties and work closely together as a team across local areas. They are present throughout the properties, moving between planned tasks and urgent needs. Often, they are among the first to identify changes or conditions that require attention, helping to ensure that everyday operations run smoothly—both in daily routines and when minor challenges arise.
On a day-to-day basis, the Facility Maintenance Technicians follow up on tasks, inspect shared areas and technical installations, and ensure that everything functions as intended. This may include adjustments to heating and lighting, as well as handling minor issues that can be resolved quickly on site.
Regular inspections and close follow-up make it possible to respond in a timely manner, allowing smaller issues to be addressed before they develop into larger problems. In this way, the Facility Maintenance Technicians contribute to stable and well-functioning properties—and to creating safe and reliable surroundings for residents.
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Electric bicycles supporting daily operations
Flexible mobility across the properties
Since May 2024, Facility Maintenance Technicians have used electric bicycles as their primary means of transportation in day-to-day operations. The electric bicycles make it easy to move quickly between properties and respond efficiently to tasks—particularly over shorter distances, where flexibility and proximity make a difference. Since the scheme was introduced, more than 75,000 kilometres have already been covered by bike in Copenhagen.
The electric bicycles are used daily for a wide range of tasks, including inspections in stairwells, minor repairs, and follow-up on resident enquiries. The short travel time makes it possible to complete multiple tasks in a single round and contributes to a more visible and accessible operational presence in everyday work.
In addition, three electric cars are available for tasks that require the transport of larger tools, materials, or trips to recycling facilities. The combination of electric bicycles and electric cars provides a flexible and environmentally friendly solution that reduces car use, saves time otherwise spent in traffic and searching for parking, and makes it easier for Facility Maintenance Technicians to remain present across the properties.
|
|
|
|
|
Fibre installations in the properties
A more stable internet connection in everyday life
TDC is currently installing fibre connections in the shared areas of the properties. Some residents may already have noticed the work taking place in stairwells and around the buildings. The work is being carried out area by area, and once the installation is complete in a specific area, residents will receive a letter from TDC confirming that the connection is ready. Residents can then choose and contact the internet service provider they wish to use.
Fibre provides a more stable and consistent internet connection—particularly in households with multiple devices such as smartphones, computers, tablets, and smart TVs. The connection is less affected by weather conditions, network congestion, and other external factors, and is better equipped to meet increasing demands for speed and capacity in everyday use.
At the same time, fibre networks require fewer technical components than traditional solutions, resulting in a simpler and more reliable installation. This means fewer technical issues and a more stable connection over time. In addition, fibre is more energy-efficient and future-proof, benefiting both residents and the properties in the long term.
Once the work in a specific area has been completed, residents will receive direct notification from TDC.
Residents can choose whether to activate the fibre connection and which solution best suits their individual needs.
|
|
|
|
|
|
|
|
|
|
|
|
|
Cleaning that makes a difference
A focus on quality and continuous improvement
Cleaning of stairwells and entrances is an important part of day-to-day operations, and quality is continuously monitored through regular inspections and feedback from residents. Based on comments and input from the most recent satisfaction survey, the approach has been adjusted and new cleaning service providers have been engaged.
The aim is to strengthen quality and ensure a more consistent standard across the properties. The transition to the new service providers will take place gradually throughout 2025–2026, depending on the area and individual property.
The new service providers use eco-labelled products and low-impact methods. This ensures that cleaning continues to meet quality standards while also supporting a more sustainable approach to daily operations.
Results from the satisfaction survey continue to be actively used in dialogue with the service providers and form part of the ongoing evaluation of cleaning quality, frequency, and visibility.
As a general rule, the main stairwell is cleaned once a week, while the secondary stairwell is cleaned once a month. During the summer period (1 April – 30. September), the frequency is adjusted to reflect the reduced need during this time—without compromising the desired quality level in the stairwells.
|
|
|
|
|
Heating and boiler rooms
Ongoing checks during transitional periods
The boiler rooms are regularly inspected to ensure that the systems operate reliably and adjust to changes in weather conditions. When enquiries regarding heating are received, an initial assessment is made to determine whether the issue affects a single apartment or multiple units, helping to identify where the problem may be located.
During transitional periods when weather conditions fluctuate, the system may be active without delivering full heating. This is due to the outdoor sensor automatically adjusting output based on external temperatures. As part of regular routines, Facility Maintenance Technicians therefore carry out ongoing checks to ensure that any necessary adjustments can be made promptly—or that technical assistance is called in when required.
|
|
|
|
|
|
|
|
|
|
|
|
|
|
The Service Centre is ready to assist
Enquiries are handled via the Service Centre
When contacting the Service Centre, the enquiry is registered and forwarded to the employee or service provider best suited to handle the task. This ensures fast and accurate handling—whether the issue concerns urgent faults or technical challenges.
The Service Centre works closely with local operations and service teams in Copenhagen. The short distance between resident enquiries and the staff carrying out the work makes it possible to respond quickly and maintain stable, well-functioning operations throughout the year.
The Service Centre can be contacted by phone at +45 39 45 62 00
|
|
|
Thank you for your time
The work continues every day—both in the tasks that are visible in everyday life and in the efforts that take place more quietly in the background. The goal remains the same throughout: to support safe and well-functioning surroundings for all residents.
The newsletter is planned to be issued four times a year, bringing together the most important updates so residents can easily stay informed about developments in and around the properties.
We look forward to sharing the next edition and continuing the work in the year ahead.
Kind regards,
Kereby
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| | |
