Kereby Service center

Good service for all tenants

The service centre continuously handles requests and assists you as a resident or commercial tenant with both large and small matters. You can expect efficient and reliable handling of your inquiries, which are systematically processed in our system and assigned to a specific staff member or contractor to resolve the issue.

Please contact us if you experience any faults or shortcomings in the service related to your home or the property you live in. Your feedback allows us to find a solution for you.

If you are a resident, we recommend reading our FAQ, where you’ll find answers to the most common questions about being a tenant.

FAQ residents

Send us an email for general inquiries or if you need assistance with your home or commercial rental.

Send email

Call us Monday-Thursday from 9:00 AM to 3:00 PM and Friday from 9:00 AM to 2:00 PM. For urgent assistance outside of opening hours, dial 39 45 62 00 and press 1.

Call 39 45 62 00

Inquiry process:

We strive for consistent handling of all inquiries to our Service Centre. Our process focuses on high-quality communication, timely responses, and professional service. Below, you can see the steps involved in handling your inquiry:

Receipt of inquiry:

You can contact the Service Centre via email or phone. Your inquiry will be automatically logged in our internal system and assigned a unique task number, which you will receive via email.

Categorization and assignment of tasks:

The Service Centre evaluates each inquiry to identify its nature and determine the most suitable solution, whether it involves repairs, proposed solutions, maintenance, administration, an urgent situation, or something else entirely.

Once assessed, the inquiry is assigned to the appropriate staff member or department responsible for addressing or responding to it.

Follow-Up and handling:

You will be contacted by a staff member or, if necessary, a contractor who will address your inquiry.

If your request requires more time or involves multiple departments or external resources, it may take a little longer to resolve. Rest assured, we are actively working on your case, and your inquiry has not been forgotten.

Documentation and registration:

All inquiries and solutions are logged in the Service Centre’s system for documentation and learning purposes, allowing us to better manage your requests and continuously improve our services.

Follow-Up on your inquiry

Once the task is completed, it will be closed, and you will automatically receive an invitation to participate in our customer satisfaction survey. Feedback from this survey is actively managed by the Service Centre, ensuring that any necessary improvements are implemented.

The purpose of the survey is to identify and adjust any ineffective workflows so we can provide better service.

If you have already completed a survey within the last three months, we will refrain from sending a new invitation to avoid redundancy.